Spa9i Privacy Policy & Data Protection
Your privacy is our priority. This document clearly explains how spa9i collects, uses, stores and protects your personal information as a user in Malaysia. Please read it carefully before using our platform.
Last updated: January 2026
Information We Collect
When you register or use the spa9i platform, we collect various categories of information to provide you with a secure and fully functional service. The types of information collected are as follows:
Your full name, email address, phone number, date of birth, and login credentials provided during registration. This information is used to verify your identity and manage your account.
Device type, operating system, browser model, IP address, language settings and other technical information automatically transmitted by your device when accessing the platform.
Transaction details in MYR (RM), bank name, registered account number, and deposit and withdrawal records. spa9i does not store full card numbers — all processing is handled through secure payment processors.
Records of in-platform activity such as games played, session duration, betting logs and interactions with platform buttons or features. This data helps us improve the overall user experience.
- Information Collected
- How Your Information Is Used
- Cookies & Tracking
- Storage & Security
- Sharing with Third Parties
- User Rights & Contact Us
How Your Information Is Used
Spa9i uses the information collected solely for legitimate purposes directly related to the provision of platform services. We do not use your data for any purpose not stated in this policy without your prior consent.
Processing registrations, verifying identity, managing login and logout, and ensuring each session runs securely and smoothly.
Processing deposits and withdrawals in Malaysian Ringgit (RM), verifying banking details and ensuring transactions are carried out accurately and securely via supported payment methods.
Responding to customer support queries, sending important account-related notifications, and keeping users informed of policy changes or updates to terms of service.
Detecting and investigating suspicious activity, preventing account misuse, payment fraud and unauthorised access to the spa9i platform.
Analysing aggregated, anonymised usage patterns to improve platform functionality, interface design and performance — delivering a better experience for all users.
Complying with applicable legal requirements in Malaysia, including the Personal Data Protection Act 2010 (PDPA), and responding to lawful requests from the relevant authorities.
Cookies & Tracking Technologies
Spa9i uses cookies and similar tracking technologies to enhance your experience and keep the platform running smoothly. Cookies are small text files stored on your device when you visit our website.
Spa9i uses two types of cookies:
- Essential Cookies: Required for core platform functions such as maintaining your login session, remembering language preferences, and securing transactions. These cookies cannot be disabled without affecting platform functionality.
- Analytics Cookies: Used to understand how users interact with the platform in general — most visited pages, time spent and navigation paths. This data is collected in aggregate and does not identify individuals personally.
You can manage your cookie settings through your web browser. Please note that disabling essential cookies may prevent you from accessing certain features of the spa9i platform.
Data Storage, Security & Sharing
Your personal information is stored on secure, protected servers. spa9i retains user data for as long as an account remains active, or for as long as necessary to fulfil applicable legal obligations.
Once an account is closed at the user's request, identifiable personal data will be deleted or anonymised within a reasonable timeframe, unless continued retention is required by law.
Spa9i implements a range of technical and organisational security measures to protect your data from unauthorised access, disclosure, alteration or destruction.
- Data encryption in transit and at rest.
- Strict access controls — only authorised personnel can access sensitive data.
- Continuous system monitoring to detect any suspicious activity.
Spa9i does not sell, rent or disclose users' personal information to third parties for marketing or commercial purposes. Information is only shared in the following limited circumstances:
- Payment Processors: Transaction information is shared with third-party payment processors such as banks and e-wallet providers to facilitate deposits and withdrawals.
- Legal Compliance: spa9i may disclose information to authorities where required by Malaysian law or a valid court order.
- Service Providers: Third-party technical providers that assist with platform operations (such as hosting or analytics services) are bound by strict confidentiality agreements and may only use data for specified purposes.
Your Rights as a User
As a registered spa9i user in Malaysia, you have the following rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA):
You have the right to request a copy of the personal information we hold about you. Access requests can be submitted via our support email. We will process your request within a reasonable timeframe.
If the personal information we hold about you is inaccurate or outdated, you have the right to request a correction. Log in to your account to update basic details, or contact support for changes that require verification.
You may request the deletion of your account and personal data. Requests will be processed subject to mandatory legal retention requirements. Please contact [email protected] with your request in writing.
Spa9i reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or applicable legal requirements. Users will be notified of any significant amendments via in-platform notifications or email. Continued use of the platform after such notice constitutes acceptance of the updated policy.
For any enquiries regarding this Privacy Policy, your rights as a user, or complaints relating to the handling of your personal data, please contact the spa9i team by email at [email protected]. You may also refer to our FAQ page for answers to the most frequently asked questions.
Have a Question About Your Privacy?
The spa9i team is committed to maintaining your trust. Reach us at [email protected] or visit FAQ for more information on how we handle your data.